What is the wait time on custom orders? The turnaround time for most of our custom orders is between 5-7 days! We do our best to get them to you as soon as we possibly can.

How long does it take items to get to me after they’re shipped? Most US orders take 3-5 business days (typically faster on the West Coast.)

Do you ship Internationally? Yes, we ship items worldwide! International Shipping can vary from 1-3 weeks – potentially longer during the Holiday Season. Please plan accordingly and be patient – you’ll hear from your own Customs Office when your package is ready for delivery!

Is your packaging discreet? Absolutely! All of our items come in a nondescript white box with no marking or business name on the box.

Can I return my toy if I don’t like it? Do I get a refund? We do not offer returns or refunds, as these are custom made items for bodily use. The only time we would offer refunds or replacements would be in the case of defects or transit damage.

Can I cancel my order? If your order has not shipped, you can Contact Us Here to cancel! However, if the order has already been made but not yet shipped, there is a 20% cancellation fee that will be deducted from your refund.

Do you provide tracking information? Yes! You can track your toy through the link sent in your ‘Order Processed’ email. This will lead you to the USPS website and let you know when your toy is scheduled to arrive. If you did not receive any order confirmation emails from us, please be sure to check your spam and add ‘SquidlyCoSeattle@gmail.com’ to your Contacts!

What do I do if my package didn’t show up? If your tracking shows that your order has been delivered, make check your order confirmation to be sure that your delivery address was entered correctly. If it was not, please reorder with the correct address – we will refund the original order IF the item is returned to us by the recipient. If your order did have the correct address, then please reach out directly to your local USPS office and request they follow up with your Delivery Person for a potential misdelivered package. 99% of the time a package that shows Delivered but can’t be found has either be marked as delivered a day early or has been misdelivered nearby. In the case of misdelivery, the package has to be returned to the driver and then redelivered correctly – this process can take several days. It is important to teach out to your local USPS as soon as possible.